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FAQ

Enter your dates, pick your home, and checkout takes a few minutes. Your guest portal with check-in details follows by email.
Yes. Same home, same terms, no platform fee — the price at checkout is already our lowest.
The calendar on each listing is live and is the only accurate answer. First come, first served.
Check-in from 3 PM, checkout by 10 AM. Self check-in — your entry details arrive in your guest portal before you arrive, so there's no key handoff and no waiting.
Late checkout is easy: your guest portal lets you add an extra hour or two right up to three hours before checkout, priced by the home. Early check-in depends on whether the room was occupied the night before — ask through the portal once you've booked and we'll tell you straight away, usually within minutes.
Your bedroom, with a lock. In most rooms the bathroom and kitchen are shared; the Luxury Suite in San Mateo has its own bathroom. Each listing says which.
Other guests like you — professionals on contract, visiting families — each in their own room. Quiet hours 10 PM–8 AM; no walk-in visitors.
Fast Wi-Fi everywhere. Most rooms have a dedicated desk; the photos show which.
Each listing states it. Most have free on-site or street parking; a few have limits — check before booking if you're bringing a car.
Some homes welcome pets with a pet fee; the listing says which. Tell us before booking so we can prepare.
Yes — many of our guests stay long-term. A starter kit is waiting at check-in; after that you refill your own day-to-day items, as with any monthly stay. Furniture, utilities and Wi-Fi are included.
Linens are fresh at check-in. In some homes the shared areas are cleaned weekly — your listing says if yours is one. A clean of your own room with fresh linens can be added through the guest portal for an extra fee.
Quiet hours 10 PM–8 AM, no parties, no smoking indoors, and treat shared spaces the way you'd like to find them.
To protect guests already staying, we don't do tours. The photos are accurate and the reviews are real; if you'd like to try a home, book a short stay.
Fair question. The same rooms, same photos, are on Airbnb under our Superhost profile — search the name and compare. Every email we send comes from our own domain, and the calendars here mirror Airbnb's because it's the same home, run by the same team.

Still have a question?

Staying with us, or thinking about it? Most questions are answered in FAQ above. Anything else — a second car, an early flight, whether the desk is any good — ask here, and we’ve got your stay.